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Archive => Archived Boards => Local Issues => Topic started by: alan@marple on February 09, 2013, 03:26:04 PM
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On Tuesday I posted, first class, a birthday card in a bright blue envelope from a Romiley postbox to my Grandson in Marple Bridge
Inside the card was a "gift". I know I should have sent it recorded but I did not, very unwise of me.
All his birthday cards arrived except mine.
Royal Mail customer service have told me that I must wait 18 working days before they will institute any inquiry, they would not even take any details from me.
You can imagine what is going through my mind at the moment!
Royal mail do not promise to deliver 1st class, the next day, but four days and still no arrival causes me grave concern.
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On Tuesday I posted, first class, a birthday card in a bright blue envelope from a Romiley postbox to my Grandson in Marple Bridge
Inside the card was a "gift". I know I should have sent it recorded but I did not, very unwise of me.
All his birthday cards arrived except mine.
Royal Mail customer service have told me that I must wait 18 working days before they will institute any inquiry, they would not even take any details from me.
You can imagine what is going through my mind at the moment!
Royal mail do not promise to deliver 1st class, the next day, but four days and still no arrival causes me grave concern.
Alan if you post birthday cards with anything of value in them send in in plain envelope or Brown envelope
Thieves and there are some at the post office remember post now goes to Manchester first ..
they slit them with a razor blade .i was shown at my local post office how they do it .
Hope this helps people ,
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Amazon you say there are thieves at the Post Office,please contact Post Office fraud section with any evidence,they will investigate.
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Daughter's birthday card, posted in November, failed to arrive in Marple. Brightly coloured, clearly a birthday card with the potential for loot inside.
Didn't complain, figured it was a one-off. And thankfully there was no loot inside.
Although listening to Alan now, it does sound more commonplace.
A piece in the news yesterday showed how a postie had been caught after stashing 1,179 letters/parcels. That's some serious loot potential.
http://www.shropshirestar.com/news/2013/02/08/five-shropshire-royal-mail-workers-sacked-after-inquiry/ (http://www.shropshirestar.com/news/2013/02/08/five-shropshire-royal-mail-workers-sacked-after-inquiry/)
And a piece in the news today shows such cases are on the rise. And the "vanishing birthday card" situation is specifically mentioned there.
http://www.deadlinenews.co.uk/2013/01/13/damaged-and-stolen-parcels-cost-royal-mail-20m-in-compensation/ (http://www.deadlinenews.co.uk/2013/01/13/damaged-and-stolen-parcels-cost-royal-mail-20m-in-compensation/)
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Not so long ago Jeremy Vine did a piece on the radio on this very subject. Apparently it is not uncommon with cards that have money in and it s very difficult to detect.
There were people from all parts of the country emailing/phoning saying that they had placed money inside the card and the card and the contents had failed to arrive.
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Over the last few years we have had numerous family Birthday cards go missing between Marple and Ormskirk - in both directions I will add. Despite official complaints nothing was found and we now always send cards by recorded mail even when there is no gift inside.
We actually once received a card that had been opened but the Woolworths vouchers inside had been left -obviously not worth anything to the thief.
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i have been informed by someone that use to work in the sorting office, not to cellotape the back of the envelopes because if you have cellotape on them they get sorted in to a basket, to be sorted out at a different time, something to do with, incase the cellotape comes of while in the machine it will damage the machine. So when u say you sent it on a certain day it might still be in the basket at the sorting office awaiting sorting.
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Amazon you say there are thieves at the Post Office,please contact Post Office fraud section with any evidence,they will investigate.
I have no evidence but I know there is .
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Over the last few years we have had numerous family Birthday cards go missing between Marple and Ormskirk - in both directions I will add. Despite official complaints nothing was found and we now always send cards by recorded mail even when there is no gift inside.
We actually once received a card that had been opened but the Woolworths vouchers inside had been left -obviously not worth anything to the thief.
Send I plain envelopes it's cheaper . So it doesn't look like a birthday card '
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I don't have a birthday card story but a Blockbuster Dvd rental which has not arrived. I informed them and the next 1 in my wish list was sent and that 1 also has not arrived! Normally I can return 1 by post on Monday morning and the next 1 has arrived by Wednesday. Anyone else had any similar experience since Blockbusters went into administration? (the online rental is supposed to be not affected but as this is now my 2nd not to arrive and still being charged?)
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When I lived in Hyde I used to have any important mail delivered to my Mother's address in Marple instead of my Hyde address. Hyde sorting office is in an alternative universe! Mail was often delivered months after its post-marked date!
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Nearly 7 days gone now and still no sign of the missing card. Although I should wait 18 working days before making a complaint, in view of what I now consider, in all probability, for an offence to have possibly taken place, I have emailed Royal Mail expressing my grave concern and asked for an inquiry to be made at Stockport.
I will update when I get a response
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Nearly 7 days gone now and still no sign of the missing card. Although I should wait 18 working days before making a complaint, in view of what I now consider, in all probability, for an offence to have possibly taken place, I have emailed Royal Mail expressing my grave concern and asked for an inquiry to be made at Stockport.
I will update when I get a response
Alan you may have to fill a claim form in you can download of the Royal Mail website or they might just send you a book of stamps .i don't think your card will arrive at its destination .
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I had a credit card stolen from the post en route to me from the bank. This was before the days of chip & pin - the culprit went on a spending spree at the Trafford Centre and spent over £1500 in an afternoon at numerous chav establishments.
He was caught on CCTV using the card and it wasn't that diffcult to narrow down where he worked! Nicked. :-\
I've also had a birthday card that I sent out opened in the mail and an extra name added to the card - fortunately there was no money in it. These PO wags!
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Alan I sent a card yesterday to the same address as your card was supposed to go, after reading this I put the card in a brown envelope,,,,,,,, it arrived thankfully today.... ( my dvd's however I'm still waiting for!)
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Until recently I was sending between 20 and 30 items a day via first class post. Most arrived at their intended destination the next day. However, about 1% never arrived at all. It's not necessarily theft, just incompetence on the part of Royal Mail.
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In the past I've had packets left "behind the bins", along with a card through the letterbox informing me. I've always thought this is OK. However a few weeks ago, when putting the rubbish out, I found a packet IN the black rubbish bin - no note or anything. Had been sent about 8 days previously, so it had probably been there several days (and it smelled a bit ripe!). Not impressed - I could easily have missed it, and it would have ended up as landfill!
Havent raised the matter with R.M. as I'm generally happy with the service, but I might mention it next time I'm at the sorting office.
So if you have a missing parcel - check your rubbish bin!
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update my 2nd dvd has arrived this morning still waiting for the 1st
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Until recently I was sending between 20 and 30 items a day via first class post. Most arrived at their intended destination the next day. However, about 1% never arrived at all. It's not necessarily theft, just incompetence on the part of Royal Mail.
You can obtain a little sticker that goes on you letter box asking the postman to take back to the post office if not in
New rules now say that they can leave post next door , check there website there is plenty of info on there. .
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It would appear that the Royal mail processes 59m letters and parcels each day. So, in a typical year, they are handling 21.5 BILLION.
The latest data I can find shows that they lose 280,000 each week (down from 500,000 apparently!). A "failure rate" of 0.07% doesn't sound too bad until you realise that it amounts to over 14.5 MILLION letters and parcels not being received by their rightful ownrers. That's 14.5 million every year. Makes one suspicious......
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I was with a friend from Stalybridge recently who suddenly started sneezing and had no handkerchief so I gave him my clean, ironed hanky. I completely forgot about it and was surprised to receive an ordinary envelope through the post a few days later containing a freshly laundered, neatly folded handkerchief. I suspect that the post office employee who had used a razor blade to open the full length of the bottom of the envelope and who then skillfully disguised and resealed the slit must have been even more surprised to find that there was no golden chain or hidden treasure to steal. I was annoyed about this but didn't report the matter because I didn't want the local postman who is a very helpful and courteous bloke to be questioned.
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For what it's worth I will pass on a piece of advice which was given to me on two separate occasions by two, now retired, postmen (one in Stockport, the other in Birmingham) viz - mail has a better chance of reaching its destination if you don't put the postcode on the envelope. Without a postcode it has to be sorted by hand. They also said, independently of each other that un-postcoded letters often get there quicker than those which go through the automated system.
I offer this on a take it or leave it basis, taking no responsibility for it varacity or otherwise.
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Alan why didn't you send your card electronically, much better for the environment and much more normal these days.
I didn't realise people still send card via snail mail.
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Maybe that's why the card shop next to the 'quarp' shut down Wheels :-(
...and became a charity shop....
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Maybe that's why the card shop next to the 'quarp' shut down Wheels :-(
...and became a charity shop....
Fine we don't now buy products we bought in 1900 life moves on.
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Some of us still like cards! :D
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Some of us still like cards! :D
Now Duke might ask why is your card delivered snail mail subsidised while I have to pay the full cost of my ISP to do the same thing.
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Some of us still like cards! :D
Now Duke might ask why is your card delivered snail mail subsidised while I have to pay the full cost of my ISP to do the same thing.
Just depends w ho your ISP is with .
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Alan why didn't you send your card electronically, much better for the environment and much more normal these days.
I didn't realise people still send card via snail mail.
Well most laptops don't fit on the mantelpiece.
In fact I'm even more of a dinosaur in the matter of greetings cards - I hand-make all of mine including the 100+ Christmas cards I send.
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How unsustainable. Defiantly environmentally irresponsible.
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For once I agree with Henrietta! It keeps us out of mischief, eh H? ;D
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For once I agree with Henrietta! It keeps us out of mischief, eh H? ;D
Oh I think getting up to some mischief is defiantly preferable
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Just to keep you "posted"
I had an email response from Royal Mail- regretting the loss however after the 25th Feb I might wish to submit a claim form? That will be a bit late to "bolt the stable door"
" Dear *******
Thank you for contacting Royal Mail.
I'm sorry to hear that an important item of your mail that contained cash has not yet been delivered.
Of the huge volumes of letters and packets we handle, very few encounter a problem along their way - but we take every single failure seriously, so I'm really sorry that you have had cause to contact us.
While I full appreciate your comments and empathise with the situation, especially as the item is for your Grandsons birthday; unfortunately, we are unable to log a loss complaint until the item is classed as such.
If the item still hasn't been delivered after 15 working days from its delivery due date, in this case by 25th February, you may wish to consider submitting a 'Lost, damaged or delayed inland mail claim form' (also known as a P58) to progress a claim for the loss of the item. These forms are available from all Post Office® branches or alternatively, you may wish to print one out from our website by clicking on the following link:
www.royalmail.com/p58
Please ensure you complete the form in full, providing as much detail as possible to help with our investigations, including any evidence to support the posting of the item.
Please be assured that we use the data provided in this manner to investigate and also pass the details to our security people. They then use this information to try and minimise instances of loss, damage and delay within our system.
Finally, and this is purely speculation; there is a possibility that the thickness of the card along with two enclosures, may have classed the item as a large letter for which a normal 1st Class stamp would not be sufficient.
If this was the case, we would still process the item but will request payment of a 'surcharge fee' from the recipient: the amount charged will include a £1 charge to cover our extra handling costs, plus the amount of the missing required postage (this will also depend on the weight of the item). The receiving Delivery Office will keep the item and deliver a card to the addressee to inform them that an underpaid item of mail is being held. This card will also provide instructions on how they can pay the surcharge and receive the item of mail.
Once again, please accept my sincere apologies on behalf of Royal Mail for the problem you've had, and our thanks for taking the time to make us aware of this. Please be assured that we take letting our customers down seriously and will use this information to make further improvements."
Regards
Royal Mail
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Just to keep you "posted"
I had an email response from Royal Mail- regretting the loss however after the 25th Feb I might wish to submit a claim form? That will be a bit late to "bolt the stable door"
" Dear *******
Thank you for contacting Royal Mail.
I'm sorry to hear that an important item of your mail that contained cash has not yet been delivered.
Of the huge volumes of letters and packets we handle, very few encounter a problem along their way - but we take every single failure seriously, so I'm really sorry that you have had cause to contact us.
While I full appreciate your comments and empathise with the situation, especially as the item is for your Grandsons birthday; unfortunately, we are unable to log a loss complaint until the item is classed as such.
If the item still hasn't been delivered after 15 working days from its delivery due date, in this case by 25th February, you may wish to consider submitting a 'Lost, damaged or delayed inland mail claim form' (also known as a P58) to progress a claim for the loss of the item. These forms are available from all Post Office® branches or alternatively, you may wish to print one out from our website by clicking on the following link:
www.royalmail.com/p58
Please ensure you complete the form in full, providing as much detail as possible to help with our investigations, including any evidence to support the posting of the item.
Please be assured that we use the data provided in this manner to investigate and also pass the details to our security people. They then use this information to try and minimise instances of loss, damage and delay within our system.
Finally, and this is purely speculation; there is a possibility that the thickness of the card along with two enclosures, may have classed the item as a large letter for which a normal 1st Class stamp would not be sufficient.
If this was the case, we would still process the item but will request payment of a 'surcharge fee' from the recipient: the amount charged will include a £1 charge to cover our extra handling costs, plus the amount of the missing required postage (this will also depend on the weight of the item). The receiving Delivery Office will keep the item and deliver a card to the addressee to inform them that an underpaid item of mail is being held. This card will also provide instructions on how they can pay the surcharge and receive the item of mail.
Once again, please accept my sincere apologies on behalf of Royal Mail for the problem you've had, and our thanks for taking the time to make us aware of this. Please be assured that we take letting our customers down seriously and will use this information to make further improvements."
Regards
Royal Mail
[/quote
Filing the form in is like a tax form .they will want proof of posting etc and a lot more info .all in little square boxes .
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Just to keep you "posted"
I had an email response from Royal Mail- regretting the loss however after the 25th Feb I might wish to submit a claim form? That will be a bit late to "bolt the stable door"
" Dear *******
Thank you for contacting Royal Mail.
I'm sorry to hear that an important item of your mail that contained cash has not yet been delivered.
Of the huge volumes of letters and packets we handle, very few encounter a problem along their way - but we take every single failure seriously, so I'm really sorry that you have had cause to contact us.
While I full appreciate your comments and empathise with the situation, especially as the item is for your Grandsons birthday; unfortunately, we are unable to log a loss complaint until the item is classed as such.
If the item still hasn't been delivered after 15 working days from its delivery due date, in this case by 25th February, you may wish to consider submitting a 'Lost, damaged or delayed inland mail claim form' (also known as a P58) to progress a claim for the loss of the item. These forms are available from all Post Office® branches or alternatively, you may wish to print one out from our website by clicking on the following link:
www.royalmail.com/p58
Please ensure you complete the form in full, providing as much detail as possible to help with our investigations, including any evidence to support the posting of the item.
Please be assured that we use the data provided in this manner to investigate and also pass the details to our security people. They then use this information to try and minimise instances of loss, damage and delay within our system.
Finally, and this is purely speculation; there is a possibility that the thickness of the card along with two enclosures, may have classed the item as a large letter for which a normal 1st Class stamp would not be sufficient.
If this was the case, we would still process the item but will request payment of a 'surcharge fee' from the recipient: the amount charged will include a £1 charge to cover our extra handling costs, plus the amount of the missing required postage (this will also depend on the weight of the item). The receiving Delivery Office will keep the item and deliver a card to the addressee to inform them that an underpaid item of mail is being held. This card will also provide instructions on how they can pay the surcharge and receive the item of mail.
Once again, please accept my sincere apologies on behalf of Royal Mail for the problem you've had, and our thanks for taking the time to make us aware of this. Please be assured that we take letting our customers down seriously and will use this information to make further improvements."
Regards
Royal Mail
Did you ever get this sorted alan?
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Hi Amazon
No reply or response yet from Royal Mail as yet. I will not be entitled to any compensation. I just wish they would be more personal in showing concern.
In my opinion the article could have been stolen, and I hope that an investigation is taking place, because I would like an offender to be punished.
if I had my way, I would withdraw the Royal Warrant.
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On Tuesday I posted, first class, a birthday card in a bright blue envelope from a Romiley postbox to my Grandson in Marple Bridge
Inside the card was a "gift". I know I should have sent it recorded but I did not, very unwise of me.
All his birthday cards arrived except mine.
Royal Mail customer service have told me that I must wait 18 working days before they will institute any inquiry, they would not even take any details from me.
You can imagine what is going through my mind at the moment!
royal mail and the post office are seperate entities now.
Royal mail do not promise to deliver 1st class, the next day, but four days and still no arrival causes me grave concern.
Alan if you post birthday cards with anything of value in them send in in plain envelope or Brown envelope
Thieves and there are some at the post office remember post now goes to Manchester first ..
they slit them with a razor blade .i was shown at my local post office how they do it .
Hope this helps people ,
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Nearly 7 days gone now and still no sign of the missing card. Although I should wait 18 working days before making a complaint, in view of what I now consider, in all probability, for an offence to have possibly taken place, I have emailed Royal Mail expressing my grave concern and asked for an inquiry to be made at Stockport.
I will update when I get a response
why an enquiry at stockport?
your letter could of gone to either green lane at stockport or oldham road manchester to be sorted.
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Until recently I was sending between 20 and 30 items a day via first class post. Most arrived at their intended destination the next day. However, about 1% never arrived at all. It's not necessarily theft, just incompetence on the part of Royal Mail.
incompetent royal mail?
i have got home the last 2 days after a 4 hour delivery to find the whole country is at a standstill with snow!
funny how the royal mail lorries can get up and down the country overnight whilst you are fast asleep.
the service in marple is second to none.
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Until recently I was sending between 20 and 30 items a day via first class post. Most arrived at their intended destination the next day. However, about 1% never arrived at all. It's not necessarily theft, just incompetence on the part of Royal Mail.
I am so pleased that you are fully satisfied with the Royal Mail at Marple. You are obviously knowledgeable about postal service (are you employed by them).
I also thank you for your advice with regards to Green Lane and Oldham Rd. Being a lay person I just assumed that Stockport would have been acceptable to Mr Average!.
incompetent royal mail?
i have got home the last 2 days after a 4 hour delivery to find the whole country is at a standstill with snow!
funny how the royal mail lorries can get up and down the country overnight whilst you are fast asleep.
the service in marple is second to none.
Until recently I was sending between 20 and 30 items a day via first class post. Most arrived at their intended destination the next day. However, about 1% never arrived at all. It's not necessarily theft, just incompetence on the part of Royal Mail.
incompetent royal mail?
i have got home the last 2 days after a 4 hour delivery to find the whole country is at a standstill with snow!
funny how the royal mail lorries can get up and down the country overnight whilst you are fast asleep.
the service in marple is second to none.
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I am so pleased that you are fully satisfied with the Royal Mail at Marple. You are obviously knowledgeable about postal service (are you employed by them).
I also thank you for your advice with regards to Green Lane and Oldham Rd. Being a lay person I just assumed that Stockport would have been acceptable to Mr Average!.
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Since my earlier post this morning, I have received a letter of regret and apology from Royal Mail and a book of stamps to "cover my postage"- some token of goodwill!.
I might still have to use Royal Mail- but I shall never trust them again
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Since my earlier post this morning, I have received a letter of regret and apology from Royal Mail and a book of stamps to "cover my postage"- some token of goodwill!.
I might still have to use Royal Mail- but I shall never trust them again
That is normall alan .they must get rid of a lot of stamps .den of thieves the post office this will prob get pulled what I've said ,
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Have you sold the film rights Alan?
:D
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It gets worse!
I have asked for an audit trail of the inquiries said to be made in investigating my complaint and in order to have this request considered
Royal Mail has requested a fee of £10!
To add to my concerns, I only heard yesterday that another of my grandsons was sent cash in the post recently for his birthday from a friend of the family. He lives near the Marple Tavern. It never arrived, he only knew about this when asked if he had received it.
All this leaves a nasty taste and I am sure is equally frustrating to all those honest postal workers who's good name is besmirched by a minority.
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It gets worse!
I have asked for an audit trail of the inquiries said to be made in investigating my complaint and in order to have this request considered
Royal Mail has requested a fee of £10!
To add to my concerns, I only heard yesterday that another of my grandsons was sent cash in the post recently for his birthday from a friend of the family. He lives near the Marple Tavern. It never arrived, he only knew about this when asked if he had received it.
All this leaves a nasty taste and I am sure is equally frustrating to all those honest postal workers who's good name is besmirched by a minority.
Go for it alan at least you may get some more stamps .
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The cost is a standard fee for a Data Subject Access Request. It wouldn't tell you anything anyway - only give you data that is personal to you - the enquiry they conduct internally is their business, not yours. It will contain business sensitive data that you don't need to know.
In terms of your issue it would appear from reading this that you've accepted a book of stamps as a resolution and goodwill gesture/compensation - so that in fairness to Royal Mail is where you should leave it. If you're not happy you shouldn't have taken their offering and taken things further.
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The cost is a standard fee for a Data Subject Access Request. It wouldn't tell you anything anyway - only give you data that is personal to you - the enquiry they conduct internally is their business, not yours. It will contain business sensitive data that you don't need to know.
In terms of your issue it would appear from reading this that you've accepted a book of stamps as a resolution and goodwill gesture/compensation - so that in fairness to Royal Mail is where you should leave it. If you're not happy you shouldn't have taken their offering and taken things further.
Gaz, you do seem to be very knowledgeable about these things!. I said that I had received a book of stamps, that does not mean to say I accept them. For your information I have returned them and advised Royal Mail that they are not acceptable to me. I am "not happy" and have taken things further "but that is my business, not yours"
Have a nice day
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Not particularly knowlegable Alan@, just common knowledge really. You make it others business by posting on here.
Any process, particularly processes that require human intervention have to have a failure or error rate built in - even airline manufacturing does not achieve a rate of 'perfection' although they are probably as close as you'll get.
I'm not saying it's good enough - especially when something like a birthdaycard goes missing - but what I am saying is that you will always have a certain ratio or percentage of failure. The process failure could be reduced by removing the bespoke price structure that Royal Mail Group currently has to operate under - 'one price anywhere'. The world has changed significantly, however as business with a striclty regulated operation in terms of charging and structure (2011 Postal Act), the RM Group generally find themselves tied to various legacy criteria - things that don't fit with the Amazon/Ebay world we're living.
Reading the comments on here there is talk/assumption of theft. This is something that has not been proven however damages the integrity of those involved. In my experience the team from Marple are knowlegable/helpful people, they work in a geographically challening area and, again in my experience do a bloody good job. They have also on numerous occasions gone above the call of duty. This appears to be mirrored in towns like New Mills - when I was driving through on Saturday I witnessed someone in postal uniform clearing someones path for them - great stuff!
It would be nice to assume process failure has let you down. If sending cash - UPS it.
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Well there is no point in me labouring this issue either on the grounds of proof or probability. I have only one last comment
"All that is necessary for the triumph of evil is that good men do nothing." (Edmund Burke)
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So do I ...
"Sorry I'm late Mrs Goggins... I stopped on the way to help Peter Fogg and his stuck tractor... What's that behind the chiller... It's a birthday card going to Romiley... Must have fallen out of Red Bears sack... I'll pop it in on my way to Pencaster." (Postman Pat) (another fine postie)
Have a good Easter - hope the card turns up ;-)
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No more stamps or newspapers from you sir.
See below
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This post has stretched many beyond the bounds of tedium both in its content and its apparent longevity.
As far as the Royal Mail is concerned, It has been suggested that The Royal Warrant should be ..." withdrawn".
It has also been suggested that the posties...are a "den of thieves". Which quite frankly is a disgraceful slur to make.
Put into perspective, it is about one missing letter, when the service delivers absolute Zillions of them. Anything could have happened to this consignment - there are countless possibilities.
i had a dotty Aunt many years ago. She had a similar issue with a birthday card and a postal order that didn't arrive at its destination. She complained and accused everybody from the local postman to the postmaster general (there was such a person in those days) anyway it didn't turn up. Everybody in the family knew about "Auntie Eadies Postal Order" and if you didn't she soon made sure that you did . It became a bit of a family joke in the end. It was even mentioned by her son at her funeral, only obviously in a respectful way. Some time after the funeral my cousins were clearing her house out and guess what they found pressed between the pages of a book - yeah the postal order, nobody had any idea how it had got there, but there it was crossed, sealed and stamped, - she'd not even posted it.
Anyway, all I've done now is add to the tedium and the longevity.
By the way Alan just for your info the quote about 'evil' (and a missing birthday card is hardly that is it ?) was often attributed in the past to the irish politician Burke. However more recent research has found no trace of it in his work and it is now confidently thought to be an utterance of the American Temperance Preacher Charles Aked who first said it many years (centuries I think ) after Burke had died.
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Unfortunately, it isn't just one letter - it's 14.5 million every year. That is why people are unhappy with the Royal Mail.
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Unfortunately, it isn't just one letter - it's 14.5 million every year. That is why people are unhappy with the Royal Mail.
They handle 15 billion letters per year which means that around 1 in 1000 letters is not delivered properly. Considering that it's almost certainly human error causing letters that go astray, what figure do you consider would be acceptable?
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Unfortunately, it isn't just one letter - it's 14.5 million every year. That is why people are unhappy with the Royal Mail.
I am not unhappy with the Royal Mail, and 15 billion letters a year (thanks admin) says that a lot of others aren't either. I use it regularly, have done all my life and plan to continue doing so. I have sent/received consignments from all over the country/world and experienced very few problems. The average Postie is one of my real life heroes and over the years I've heard many stories about them - all valiant.
I fully appreciate that statistics are not much consolation if your special letter is one of the one's that got away but let us keep a sense of perspective and consider the complexity and scale of the operation.
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Unfortunately, it isn't just one letter - it's 14.5 million every year. That is why people are unhappy with the Royal Mail.
They handle 15 billion letters per year which means that around 1 in 1000 letters is not delivered properly. Considering that it's almost certainly human error causing letters that go astray, what figure do you consider would be acceptable?
Would seem strange that its letters that have items of value in them .that go missing .how doyou explain that Howard
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Unfortunately, it isn't just one letter - it's 14.5 million every year. That is why people are unhappy with the Royal Mail.
They handle 15 billion letters per year which means that around 1 in 1000 letters is not delivered properly. Considering that it's almost certainly human error causing letters that go astray, what figure do you consider would be acceptable?
Would seem strange that its letters that have items of value in them .that go missing .how doyou explain that Howard
As I said, that's a human problem and there are ways to minimise that loss. I am perfectly happy with the way Royal Mail deliver to my house and I cannot actually recall a single item that has gone missing. However, if I were to experience a problem then I would do some or all of the following:
1) Sign up for paperless bank/credit card statements so less stuff useful for id theft can get stolen.
2) Advise the banks that you have a serious theft problem and arrange to pick up credit cards and other important stuff in the branch.
3) Tell friends and family to put birthday cards in brown envelopes (ones with windows seem to attract less attention) and certainly do not put cash/cheques/vouchers etc in them.
4) Get important stuff sent somewhere else (e.g. work).
5) Use alternative couriers where practical.
6) If sending money then use an electronic transfer to an alternative account. Online banking means this can be done free.
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Unfortunately, it isn't just one letter - it's 14.5 million every year. That is why people are unhappy with the Royal Mail.
They handle 15 billion letters per year which means that around 1 in 1000 letters is not delivered properly. Considering that it's almost certainly human error causing letters that go astray, what figure do you consider would be acceptable?
Would seem strange that its letters that have items of value in them .that go missing .how doyou explain that Howard
As I said, that's a human problem and there are ways to minimise that loss. I am perfectly happy with the way Royal Mail deliver to my house and I cannot actually recall a single item that has gone missing. However, if I were to experience a problem then I would do some or all of the following:
1) Sign up for paperless bank/credit card statements so less stuff useful for id theft can get stolen.
2) Advise the banks that you have a serious theft problem and arrange to pick up credit cards and other important stuff in the branch.
3) Tell friends and family to put birthday cards in brown envelopes (ones with windows seem to attract less attention) and certainly do not put cash/cheques/vouchers etc in them.
4) Get important stuff sent somewhere else (e.g. work).
5) Use alternative couriers where practical.
6) If sending money then use an electronic transfer to an alternative account. Online banking means this can be done free.
Remember Howard a lot of people don't have have computers or I phones .
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If you have a laminate or tiled floor behind the door.Look under furniture as mail can slide under. Also look behind radiators as mail can fly through the air and lodge behind them.
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Also look behind radiators as mail can fly through the air ....
Would that be Airmail then?
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Or perhaps Hotmail !
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As I said, that's a human problem and there are ways to minimise that loss. I am perfectly happy with the way Royal Mail deliver to my house and I cannot actually recall a single item that has gone missing. However, if I were to experience a problem then I would do some or all of the following:
1) Sign up for paperless bank/credit card statements so less stuff useful for id theft can get stolen.
2) Advise the banks that you have a serious theft problem and arrange to pick up credit cards and other important stuff in the branch.
3) Tell friends and family to put birthday cards in brown envelopes (ones with windows seem to attract less attention) and certainly do not put cash/cheques/vouchers etc in them.
4) Get important stuff sent somewhere else (e.g. work).
5) Use alternative couriers where practical.
6) If sending money then use an electronic transfer to an alternative account. Online banking means this can be done free.
Remember Howard a lot of people don't have have computers or I phones .
Every single one of those points, apart from the first, can be done without a computer. As far as transfering money electronically, as long as you have an account number and sort code you can do this by calling your bank or even the old-fashioned way by visiting your local branch.