To be fair to the original poster, I can see where the fears are coming from, as they mentioned, the previous time this had opened as a residential home, it was mis managed , and it appears that they suffered a knock on effect from this .
Its more likely the fear of history repeating itself, rather than the actual residential home itself .
I hope they can get more information that they need from the people who are running this, its difficult when everything is about protecting the child, its hard to open up and give the information that they need, basicly because their hands are tied .
Reassurance can go a million miles , after all, they are going to be neighbours .